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Privacy Policy

This page, together with our cookies policy, will let you know exactly how we use and protect your personal information. And if you have any questions about it please just send us an email at web-enquiries@minster-stoves.co.uk – we’d be delighted to help. Our postal address can be found in the “contact us” section of this website.

Keeping Your Information Up-To-Date

To make sure we always have the most up-to-date information about how to contact you, we may also, from time to time, update your records to reflect any changes to your personal information.

This information will usually come directly from you, or it may come from a third party that we consider is legitimate and trustworthy and in circumstances where it is appropriate and where you will have had a clear expectation that your details would be passed on for this purpose.

We may also combine the information you provide us with information we collect from trusted third parties and partners such as business partners, sub-contractors, search information providers, as well as publicly available sources.

Following Links To Third-Party Websites

Whilst we try our best to only link to reputable websites we cannot be held responsible for the privacy of data collected by sites not managed by Minster Stoves & Heating, nor can we accept responsibility or liability for those policies. For this reason, you should consult the privacy policy on any external website you link to before you submit any data to those websites.

How Do We Use “Cookies”?

We use your cookies to give you a more personalised experience online. It helps us create a more effective website that reflects your needs.

We may also collect and record information about how you use our site by collecting your IP address (in simple terms that just means a number that identifies a specific computer or other internet devices).

By continuing to use our site, you agree to our use of cookies – but these cookie files and IP addresses will never identify you as an individual.

For more information on cookie files and IP addresses read our “Cookies Notice(opens in a new browser window). This page also includes instructions on how to disable cookies if you don’t want them to be used.

Posting Or Sending Inappropriate Content

If you post or send any content that we believe to be inappropriate or content in breach of any laws, such as defamatory content, we may use your personal information to inform relevant third parties such as your internet provider or law enforcement agencies.

How Do We Use Your Personal Information?

There are broadly five ways that we may use your personal information, all to help us provide the most relevant and personalised service for you:

1. To provide you with information, such as services or products you’ve requested or which we feel may interest you;

We also supply your name and contact details to Gas-Safe, HETAS, and appliance manufacturers (boilers/stoves etc.) as applicable as part of the registration process where applicable.

2. To allow you to participate in interactive features on our website when you choose to do so;

For example, we may help you auto-complete forms by inserting your contact details for you to edit.

3. To use your IP addresses to identify relevant information;

This may include information such as your approximate location. It also helps us to block disruptive use or establish information like the number of visits to the website from different countries.

4. To process personal information to help us with our work and activities;

For the purposes of customer analysis and, where you have consented to us doing so, direct marketing. We may process your information to help us with our activities and to provide you with the most relevant information.

5. To match information collected from you through different means or at different times.

That could include using information collected online and offline, along with information obtained from other sources, including third parties and publicly available sources, to ensure that the information we hold about you is up to date and accurate.

If you do not want us to use your data for direct marketing purposes, please contact us. Please see “How we will contact you” below.

Posting Or Sending Content That You Do Not Own

We have the right to disclose your identity to any third party claiming to own any content that you posted.

How Long Will We Keep Your Personal Information?

We always have your best interests at heart and your personal information will not be retained by Minster Stoves & Heating for longer than necessary in relation to the purposes for which it was originally collected.

We will retain personal data in accordance with our data retention policy, set out below. We review our data retention periods for personal information on a regular basis.

We hold personal information relating to:

1. The Products and Services you buy from us
2. Enquiries made to us with the expectation of buying a product or service

We will also hold information about your details so that we can respect your preferences for being contacted by us.

The law allows you to withdraw your consent to any particular use of your data at any time without needing to specify a reason. You can withdraw your consent by contacting us, web-enquiries@minster-stoves.co.uk or telephoning 01568 620604.

How Will We Contact You?

During the course of our business relationship (the Contract between both parties for the supply of goods and/or services) we will contact you by email, postal mail, telephone, and SMS (as relevant).

We may also contact you periodically with service reminders (to remind you of an appliance installed by Minster Stoves & Heating is due for an annual service).

We rarely undertake direct marketing; however, it is possible that very occasionally we may contact you to advise you of a new product or service we offer.

However, of course, we will not contact you again if you ask us not to. This can relate to all communications with you from Minster Stoves & Heating or to certain channels of communication. You can contact us to change your contact preferences by emailing web-enquiries@minster-stoves.co.uk or calling 01568 620604.

How Will We Handle Your Information And Other Organisations?

We will not rent or sell your personal information to other organisations for use by them in any way, including in their own direct marketing activities.

For the installation of solid fuel and gas appliances, we have a statutory obligation to register all installed appliances with the relevant governing body for the issuing of Building Regulations Compliance Certificates. In the case of solid fuel, the regulatory body is HETAS and for gas appliances, the regulatory body is Gas-Safe.

For both HETAS and Gas-Safe, your name, address, a telephone number will be supplied (together with details of the appliance installed). In the case of Landlords, your personal details (as above) will be supplied AND the current tenant of the property’s name, address, and telephone number is also included.

Sharing Your Information With Third Parties – Keeping Your Information Safe

We may disclose your personal information to third parties if we are legally obliged to (as per the Building Regulation Compliance Certificates already mentioned for HETAS & Gas-Safe); or in order to enforce or apply our terms of use for this website or other agreements; or to protect the rights, property or safety of Minster Stoves & Heating.

Where Do We Store Your Information?

The personal information collected from you is stored safely and securely within our accounting software, computer system and in paper documentation.

Minster Stoves & Heating have taken all steps reasonably necessary to make sure that your data is treated securely and in accordance with this privacy policy.

We have done our best to protect your personal data and ensured that it will be held in compliance with European data protection regulations.

Unfortunately, the transmission of information via the Internet is never 100% secure and we cannot guarantee the security of your data transmitted to our website. This means any such transmission is at your own risk.

In cases when we use external websites provided by other organisations such as Twitter, YouTube or Facebook, then we would ask you to consult their privacy policies.

Updates Or Changes To The Privacy Policy

We reserve the right to make changes to this Privacy Policy. Each time you visit this site you should check this Privacy Policy to check that no changes have been made to any sections that are important to you.

Your Rights

If you wish to exercise any of your rights, as listed below please write to us at web-enquiries@minster-stoves.co.uk:

a. Access to your personal information;
b. Objection to the processing of your personal information;
c. Restriction of processing of your personal information;
d. Rectification of your personal information; and
e. Erasure of your personal information.

If you make a request relating to any of the rights listed above, we will consider each request in accordance with all applicable data protection laws and regulations. No administration fee will be charged for considering and/or complying with such a request unless the request is deemed to be excessive in nature.

Upon successful verification of your identity you are entitled to obtain the following information about your own personal information:

a. The purposes of the collection, processing, use, and storage of your personal data.
b. The source(s) of the personal information, if it was not obtained from you.
c. The categories of personal data stored about you.
d. The recipients or categories of recipients to whom your personal data has been or may be transmitted, along with the location of those recipients.
e. The envisaged period of storage for your personal data or the rationale for determining the storage period.

You can make the above request by emailing web-enquiries@minster-stoves.co.uk or by writing to:

Data Controller
Minster Stoves & Heating
Unit 2, 103 Southern Avenue
Leominster
HR6 0QF

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

What Information Do We Collect?

Personal information is any information that can be used to identify you. So, for example, if you request services or products.

This personal information may include your name, email address, postal address, telephone or mobile number, and credit/debit card information and records to responses to marketing as well as how you came to find us or about our services.

We may also collect details of your visits to our website. Our website makes minimal use of cookies. The only cookie currently in use is used to support analysis and understanding of how people use the website (what they like most, when is the busiest time of day on the site, which part of the country are visitors located, have people found new content when it is published, etc.).

We perform this analysis to help us improve the usage and effectiveness of the website.

To understand how we use information about the communications devices you use, such as IP address (the location of the computer on the internet) and cookies, please see our “Cookie Notice “page.

How To Best Protect Yourself And Your Personal Information

To protect yourself when sending us sensitive information, please ensure that you use devices running supported operating systems that are regularly patched, with up-to-date software and incorporate some form of malware protection. Only connect your devices to networks that you trust.

Securing your passwords

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping the password confidential. You agree not to share that password with anyone else.

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