Minster Stoves & Heating
Customer Testimonials

We are very proud of the level of workmanship we offer and the customer service to match.  Here is a small representation of the many positive customer testimonials we have received.

VERY PLEASED

Very pleased with the advice and installation by Len of Minster Stoves.

The stove looks very good in my fireplace and is easy to use.

NEW FIRE & FIREPLACE

New fireplace & fire were fitted quickly & efficiently.

The finishing touches & re-plastering are excellent and everything was left very tidy.

A pleased customer.

EXCELLENT SERVICE

Ordered an oak mantel beam via Minster Stoves and had it delivered and installed by Len. Excellent and friendly service and thoroughly recommended.

KNOW THEIR JOB – STOVE INSTALL

Highly recommend Len, the man really knows his job. Answered all my questions, had some old pipe work sorted too, no problem for him, clean and tidy job.

Professionals you can rely on

Fitting a Stove in my house was quick, clean and professional. The price was very reasonable.

Great to have a local firm who can do the job with efficiency and experience.

I can highly recommend Minster Stoves.

Woodburner installation

I have just had a wood burner installed by Minster Stoves. They did a professional job and were tidy and polite workers. I am really pleased with the installation, and would recommend Minster Stoves and Heating.

DELIGHTED

We are delighted with our new fire surround and the most efficient way in which it was installed.

EXCELLENT

Completely satisfied with advice received and excellent work carried out.

HIGHLY RECOMMENDED

Highly recommend! During covid we had a fire installed and the service was fantastic! Fire looks amazing. So pleased!!

PROFESSIONAL AND REASSURING

As I wanted a complete ‘one stop’ replacement of an old LPG fire with a new natural gas fire, including removal of old, installation of a new one, complete with fire surround and new mantle I approached Minster Stoves & Heating; one of the few companies’ offering this service.

On contact, they; Chris & Len were professional and arranged a survey with no committment for me to buy. The survey was informative and reassuring that, experience, underpinned the structural work required and advice on the types of fires that would best suit the room and my pocket.

I was given brochures and later visited their showroom, where I met Chris; she spent time considering my expectation and made some worthwhile suggestions. As I was undecided on the fire surround and mantle piece, I called again, and in the meantime ‘we’ had both looked at alternative items, not in the brochures, which she did not have to do.

This made it easier for me to select the complete layout, which until it was ready to be installed, I remained apprehensive on my choice, although both assured me.

Len spent a day installing the fire and surround, making sure it was a perfect fit, the old measurements were in inches, the new metric. So the craftsmanship showed, especially as I wanted the hearth to be off centre, which works well for the size of the room and its shape.

I was impressed by the care Len took and his explanation of the work undertaken.

After showing me how the fire functions and explaining the ‘aftercare’ and servicing requires, most of the old fire was taken away.  The fire looks great!

I would recommend this firm to anyone who requires a new fire and who wants a complete service offered, from survey to completion, at a reasonable price.  While offering their expertise but without any pressure to buy.

TRUSTED COMPANY

Trusted company, high standards of work & the guys go that extra mile to get your sorted out. We will definitely be using them again, five stars given because they deserve it. Thank you Minster Stoves & Heating.

HIGHLY REOMMENDED

Highly recommend! During COVID we had a fire installed and the service was fantastic! Fire looks amazing. So pleased!!

VERY PLEASED

I would like to thank Minster Heating. From the time we went to their showroom to completion of work it was all done and dealt with very professionally. We had a gas fire disconnected fire surround taken out and new put in with an electric fire. Everything was left very clean and tidy. Couldn’t be more pleased.

GREAT JOB

I’m really pleased with my new gas stove. Len and his mate did a great job and left everything clean and tidy with the minimum of disruption.I would definitely recommend.

Professional, efficient and friendly service

Work undertaken and advice given on our equipment provides us with reassurance that the installation is safe and well maintained. Servicing and repairs, when necessary, are carried out with consideration for our property and belongings. We’re very happy to use Minster for our regular servicing and certification.

Great Job

Very pleased with the job which has been done. Most of the rads and the boiler have been replaced. When we had any problems Len or Brian were always here as soon as they can to solve any issues. Very very happy Almeley House! Thank you Guys!

Five Stars!

More than happy to confirm the 5-star rating. Work accepted and carried out promptly. A boiler and system annual check without any sucking in of teeth and pushy sales approach. Refreshing and a true find. Very much considering to do a boiler replacement here along with Minster Stoves and Heating.

Excellent quality of work with customer service to match

We have used Minster Stoves twice now, for a multifuel stove and just recently a new Gas boiler.

Both times Len has shown nothing more than the utmost care and valid advice. From start to finish Len has been extremely professional and nothing is too much. You can trust that Len is giving you his honest opinion if he can save you money he will!

Both times Len has done the work with as little mess as possible and he cleans up after himself, I can be reassured that Len is a phone call away.

Chris is also very efficient at producing the documentation and any queries relating to invoicing etc.

We will definitely be using Minister Stoves again.

An extremely positive experience

Great service, great work, on time, on budget. Would recommend to anyone. Thanks go to Len & Chris for their professionalism and for stepping in at the last moment.

Service with a smile

Thank you Len for a giving us a good service, in both senses of the word.
Now that we have your details we will definitely use your company again.

INSTALLATION OF PORTWAY STOVE – EXCELLENT PRODUCT & EXCELLENT SERVICE

We have just had a Portway stove installed and we are over the moon with it.

The service from Minster Stoves was excellent and the workmanship by Len and Alex was to a very high standard, the mess was minimal and they were extremely professional throughout.

An excellent company…

INSTALLATION OF GAS FIRE AND RECONSTRUCTION WORK

Outstanding professional service from Minster Stoves: installation of gas fire coupled with highly recommended building work in our newly converted home. First class workmanship and excellent customer care. We will recommend without reservations.

EXCELLENT SERVICE

A rapid response to our initial email, with a quick visit to assess the problem and a planned date to return and fit a new boiler.

Combi-boiler was fitted in one day with minimum disruption and Len did a return visit to check all was well with the heating system. Excellent service.

Many thanks!

ALWAYS GOOD SERVICE

Friendly and professional service.
Have used Minster Stoves on a number of occasions without any complaints and they provide good value for money.

COMPETENT AND FREE OF FUSS

My annual boiler service was done very competently and free-of-fuss … Len Pritchard knows his boilers and CH systems and if you want to avoid larger companies staffed with inexperienced people, I recommend you consider using this family firm.

WOULD DEFINITELY RECOMMEND

Len came out to survey our 2 gas fires, he was very knowledgeable and helped us decide on what we required.

After buying 2 new fires we arranged a date and Len installed both in a professional and very tidy manner. Would definitely recommend Minster Stoves and Heating.

A Well Earned five stars

After moving into our new home we had a substantial list of unexpected plumbing and heating jobs which needed sorting asap.

Although we were new to the area and didn’t know who to contact, we certainly hit the jackpot with Len!

From fitting a new woodburner (including chimney repair and new chimney stack), through to the new boiler (via innumerable other plumbing issues too numerous to list)

Len was the man for the job! Whether working alone, or with colleague Tim, he was conscientious, hardworking, reliable, tidy and a pleasure to have around.

It’s not often you I can sincerely say this but we really would recommend Minster Stoves & Heating to anyone without hesitation or fear of being let down. Brilliant Job!

Service with a smile

Thank you Len for a giving us a good service, in both senses of the word.

Now that we have your details we will definitely use your company again.

Outstanding Level of Customer Service & Installation

My wife contacted Chris Pritchard, co-owner with husband Len, of Minister Stoves & Heating of Leominster when we were badly let down from another local fitting company on 23 December.

Len, with his son Brian, were absolute stars; they were consummate professionals in their customer service & dealings. A 3-hour fitting took over 7 hours with Len committing to his fixed price; what a star and genuine person he is.

Their work was exceptionally neat & tidy. Len, with his son Brian, respected our home; we were delighted to keep them topped up with tea and biscuits!

In summary, my wife & I would commend Minister Stoves to any prospective customer wishing to seek a high-quality service & installation in equal measure. Before departing, Len took time to test fire the stove, talk us through the lighting procedure, stove care & other key areas.

We are extremely grateful to Chris, Len & Brian; we will certainly employ them again & indeed will be using their other services in the future.

Excellent, reliable and professional service

After being let down by my regular plumber and with Christmas coming I was desperate to get the gas fire replaced. I’d made endless phone calls trying to get another plumber but soon discovered that all of them were incredibly busy.

I left 2 messages with Minster Stoves and although I did not hear for over a week Len did phone back apologising for the delay as he’d been really busy and his wife who dealt with the calls was away.

Len came and carried out a survey and said the earliest he could fit a new fire would be Dec 15th which was 3 weeks away. As it was looking like I wouldn’t get anyone else sooner I accepted and hoped he wouldn’t let me down.

December 15th came and Len arrived, fitted the new fire and I was very relieved. Len did a good and professional job for which I am very grateful especially as he was so busy. I would definitely recommend Minster Stoves to anyone and will be happy to use them again.

Excellent Standard of Service

Extremely pleased with the end result, put in very quickly with minimal mess. Price was very competitive, and although we’ve only had a couple of fires since it was installed, it warms up the living room lovely.

Wood Stove Installation

Great advice re stoves and service, nice clean fitting.

Gas Stove Install & Fireplace Renovation

I am more than happy and very content because I can fully trust this organization and not have to worry about anything. I would highly, highly recommend them to all who needed their services.

Outstanding Service!

Len and Brian have worked in my house installing a new Worcester boiler, gas fire, redesigning, removing the old fireplace, and building a new fireplace, new radiators, piping, etc.

I had also taken the whole bathroom apart including the tub & shower and Len worked on the piping and put my bathroom back to a very professional level!

The company has a very wide range of services and the services he displays on his website are of wide selection and are backed up I believe for at least 5 years.

I have brilliant heat, my utility bills have been cut by at least a 1/3, and the quality of service is the best I have seen, being from both side of the pond (Atlantic Ocean).

Len is a very knowledgeable, gentle, very kind, high integrity workman and it is done right the first time, no worries about calling anybody else to fix a repair. If anything, I call Len on all gas repairs.

Brian (His Son) does the construction, engineering and redesigning of structures, chimneys, fireplaces, etc and he is too of high integrity and gets it right the first time.

Chris (Len’s wife and business partner) does the administration. She is a very lovely, very kind person to chat to and all the invoices are correct and highly impressive, so you know where you stand.

From what I have seen in over the last twenty years, this family organisation is the best in the business and I do not want anybody else, unless I can’t get them and I have a dire emergency and even then Len will help me out where he can over the phone, email, and if he can work me in an emergency, he does it.

He has at least a 1hr and a bit travel from his office to my house, but he has travelled a lot farther and has worked in all aspects of this business.

He gets lots of work phone calls and appears to keep everybody happy! How he does it is amazing!

The company is all insured and they have all the qualifications and certificates to do the job. He also has all the sophisticated equipment to do the job correctly, that he replaces for new from time to time.

I am more than happy and very content because I can fully trust this organization and not have to worry about anything. Oh, there’s the price that you are told up front, but even that is reasonable in this day and age.

I would highly, highly recommend them to all who needed their services.

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