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Customer Testimonials

We are very proud of the level of workmanship we offer and the customer service to match.  Here is a small representation of the many positive customer testimonials we receive.

 

Excellent quality of work with customer service to match

We have used Minster Stoves twice now, for a multifuel stove and just recently a new Gas boiler.

Both times Len has shown nothing more than the utmost care and valid advice. From start to finish Len has been extremely professional and nothing is too much. You can trust that Len is giving you his honest opinion if he can save you money he will!

Both times Len has done the work with as little mess as possible and he cleans up after himself, I can be reassured that Len is a phone call away.

Chris is also very efficient at producing the documentation and any queries relating to invoicing etc.

We will definitely be using Minister Stoves again.

An extremely positive experience

Great service, great work, on time, on budget. Would recommend to anyone. Thanks go to Len & Chris for their professionalism and for stepping in at the last moment.

Service with a smile

Thank you Len for a giving us a good service, in both senses of the word.
Now that we have your details we will definitely use your company again.

Professional, efficient and friendly service

Work undertaken and advice given on our equipment provides us with reassurance that the installation is safe and well maintained. Servicing and repairs, when necessary, are carried out with consideration for our property and belongings. We’re very happy to use Minster for our regular servicing and certification.

Great Job

Very pleased with the job which has been done. Most of the rads and the boiler have been replaced. When we had any problems Len or Brian were always here as soon as they can to solve any issues. Very very happy Almeley House! Thank you Guys!

Five Stars!

More than happy to confirm the 5-star rating. Work accepted and carried out promptly. A boiler and system annual check without any sucking in of teeth and pushy sales approach. Refreshing and a true find. Very much considering to do a boiler replacement here along with Minster Stoves and Heating.

Excellent Standard of Service

Extremely pleased with the end result, put in very quickly with minimal mess. Price was very competitive, and although we’ve only had a couple of fires since it was installed, it warms up the living room lovely.

Wood Stove Installation

Great advice re stoves and service, nice clean fitting.

Gas Stove Install & Fireplace Renovation

I am more than happy and very content because I can fully trust this organization and not have to worry about anything. I would highly, highly recommend them to all who needed their services.

Outstanding Level of Customer Service & Installation

My wife contacted Christine Pritchard, co-owner with husband Len, of Minister Stoves & Heating of Leominster when we were badly let down from another local fitting company on 23 December.

Len, with his son Brian, were absolute stars; they were consummate professionals in their customer service & dealings. A 3-hour fitting took over 7 hours with Len committing to his fixed price; what a star and genuine person he is.

Their work was exceptionally neat & tidy. Len, with his son Brian, respected our home; we were delighted to keep them topped up with tea and biscuits!

In summary, my wife & I would commend Minister Stoves to any prospective customer wishing to seek a high-quality service & installation in equal measure. Before departing, Len took time to test fire the stove, talk us through the lighting procedure, stove care & other key areas.

We are extremely grateful to Chris, Len & Brian; we will certainly employ them again & indeed will be using their other services in the future.

Excellent, reliable and professional service

After being let down by my regular plumber and with Christmas coming I was desperate to get the gas fire replaced. I’d made endless phone calls trying to get another plumber but soon discovered that all of them were incredibly busy.

I left 2 messages with Minster Stoves and although I did not hear for over a week Len did phone back apologising for the delay as he’d been really busy and his wife who dealt with the calls was away.

Len came and carried out a survey and said the earliest he could fit a new fire would be Dec 15th which was 3 weeks away. As it was looking like I wouldn’t get anyone else sooner I accepted and hoped he wouldn’t let me down.

December 15th came and Len arrived, fitted the new fire and I was very relieved. Len did a good and professional job for which I am very grateful especially as he was so busy. I would definitely recommend Minster Stoves to anyone and will be happy to use them again.

Outstanding Service!

Len and Brian have worked in my house installing a new Worcester boiler, gas fire, redesigning, removing the old fireplace, and building a new fireplace, new radiators, piping, etc.

I had also taken the whole bathroom apart including the tub & shower and Len worked on the piping and put my bathroom back to a very professional level!

The company has a very wide range of services and the services he displays on his website are of wide selection and are backed up I believe for at least 5 years. I have brilliant heat, my utility bills have been cut by at least a 1/3, and the quality of service is the best I have seen, being from both side of the pond (Atlantic Ocean).

Len is a very knowledgeable, gentle, very kind, high integrity workman and it is done right the first time, no worries about calling anybody else to fix a repair. If anything, I call Len on all gas repairs.

Brian (His Son) does the construction, engineering and redesigning of structures, chimneys, fireplaces, etc and he is too of high integrity and gets it right the first time.

Chris (Len’s wife) does the administration. She is a very lovely, very kind person to chat to and all the invoices are correct and highly impressive, so you know where you stand.

From what I have seen in over the last twenty years, this family organisation is the best in the business and I do not want anybody else, unless I can’t get them and I have a dire emergency and even then Len will help me out where he can over the phone, email, and if he can work me in an emergency, he does it. He has at least a 1hr and a bit travel from his office to my house, but he has travelled a lot farther and has worked in all aspects of this business.

He gets lots of work phone calls and appears to keep everybody happy! How he does it is amazing!
The company is all insured and they have all the qualifications and certificates to do the job. He also has all the sophisticated equipment to do the job correctly, that he replaces for new from time to time.

I am more than happy and very content because I can fully trust this organization and not have to worry about anything. Oh, there’s the price that you are told up front, but even that is reasonable in this day and age.

I would highly, highly recommend them to all who needed their services.